IT Supporting Team
About The Company
- Bigtecsys
- India
Annual Salary
₹2L - ₹3LJob Details
Our Technology teams use cutting-edge technologies to build products and systems to advance science and health. We provide our customers with powerful digital solutions, helping them to research the biggest problems facing the world today. We work to build a culture that values excellent DevOps: speed, agility, cost savings and higher quality.
Job Responsibilities
- Monitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation.
- Resolving end user’s desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration.
- Monitoring, support, and troubleshooting the IT infrastructure for operating issues involving failures, degradation, and event correlation.
- Troubleshooting and problem resolution for all types of IT infrastructure as assigned.
- Answer internal or external users’ inquiries regarding computer hardware and software.
- Initiate corrective actions to ensure connectivity and minimize downtime.
- Possess good written/verbal communication skills
- Excellent visual design skills with sensitivity to user-system interaction
- Ability to complete basic hardware/software installations
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